CVE-2020-1777 - Vulnerability Details - OpenCVE

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required None

Scope Unchanged

Confidentiality Impact Low

Integrity Impact None

Availability Impact None

User Interaction Required

No CVSS v3.0

Access Vector Network

Access Complexity Low

Authentication None

Confidentiality Impact Partial

Integrity Impact None

Availability Impact None

This CVE is not in the KEV list.

Key SSVC decision points have not yet been added.

Vendors	Products
Otrs	Otrs

Configuration 1 [-]

OR	cpe:2.3:a:otrs:otrs::::::::
	cpe:2.3:a:otrs:otrs::::::::

No data.

References

Link	Providers
https://otrs.com/release-notes/otrs-security-advisory-2020-15/

History

No history.

MITRE

Status: PUBLISHED

Assigner: OTRS

Published: 2020-10-15T18:52:13.636983Z

Updated: 2024-09-17T01:16:05.690Z

Reserved: 2019-11-29T00:00:00

Link: CVE-2020-1777

Vulnrichment

No data.

NVD

Status : Modified

Published: 2020-10-15T19:15:13.003

Modified: 2024-11-21T05:11:22.173

Link: CVE-2020-1777

Redhat

No data.

{"containers": {"cna": {"affected": [{"product": "OTRS", "vendor": "OTRS AG", "versions": [{"lessThanOrEqual": "7.0.21", "status": "affected", "version": "7.0.x", "versionType": "custom"}, {"lessThanOrEqual": "8.0.6", "status": "affected", "version": "8.0.x", "versionType": "custom"}]}], "credits": [{"lang": "en", "value": "L\u00e1szl\u00f3 Gyaraki"}], "datePublic": "2020-10-12T00:00:00", "descriptions": [{"lang": "en", "value": "Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions."}], "metrics": [{"cvssV3_1": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 4.3, "baseSeverity": "MEDIUM", "confidentialityImpact": "LOW", "integrityImpact": "NONE", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N", "version": "3.1"}}], "problemTypes": [{"descriptions": [{"cweId": "CWE-200", "description": "CWE-200 Information Exposure", "lang": "en", "type": "CWE"}]}], "providerMetadata": {"dateUpdated": "2020-10-15T18:52:13", "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8", "shortName": "OTRS"}, "references": [{"tags": ["x_refsource_CONFIRM"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/"}], "solutions": [{"lang": "en", "value": "Upgrade to OTRS 7.0.22, OTRS 8.0.7"}], "source": {"advisory": "OSA-2020-15", "defect": ["2020052942000321"], "discovery": "INTERNAL"}, "title": "Agent names disclosed in chat feature", "x_generator": {"engine": "Vulnogram 0.0.9"}, "x_legacyV4Record": {"CVE_data_meta": {"ASSIGNER": "security@otrs.com", "DATE_PUBLIC": "2020-10-12T00:00:00.000Z", "ID": "CVE-2020-1777", "STATE": "PUBLIC", "TITLE": "Agent names disclosed in chat feature"}, "affects": {"vendor": {"vendor_data": [{"product": {"product_data": [{"product_name": "OTRS", "version": {"version_data": [{"version_affected": "<=", "version_name": "7.0.x", "version_value": "7.0.21"}, {"version_affected": "<=", "version_name": "8.0.x", "version_value": "8.0.6"}]}}]}, "vendor_name": "OTRS AG"}]}}, "credit": [{"lang": "eng", "value": "L\u00e1szl\u00f3 Gyaraki"}], "data_format": "MITRE", "data_type": "CVE", "data_version": "4.0", "description": {"description_data": [{"lang": "eng", "value": "Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions."}]}, "generator": {"engine": "Vulnogram 0.0.9"}, "impact": {"cvss": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 4.3, "baseSeverity": "MEDIUM", "confidentialityImpact": "LOW", "integrityImpact": "NONE", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N", "version": "3.1"}}, "problemtype": {"problemtype_data": [{"description": [{"lang": "eng", "value": "CWE-200 Information Exposure"}]}]}, "references": {"reference_data": [{"name": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/", "refsource": "CONFIRM", "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/"}]}, "solution": [{"lang": "en", "value": "Upgrade to OTRS 7.0.22, OTRS 8.0.7"}], "source": {"advisory": "OSA-2020-15", "defect": ["2020052942000321"], "discovery": "INTERNAL"}}}, "adp": [{"providerMetadata": {"orgId": "af854a3a-2127-422b-91ae-364da2661108", "shortName": "CVE", "dateUpdated": "2024-08-04T06:46:30.899Z"}, "title": "CVE Program Container", "references": [{"tags": ["x_refsource_CONFIRM", "x_transferred"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/"}]}]}, "cveMetadata": {"assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8", "assignerShortName": "OTRS", "cveId": "CVE-2020-1777", "datePublished": "2020-10-15T18:52:13.636983Z", "dateReserved": "2019-11-29T00:00:00", "dateUpdated": "2024-09-17T01:16:05.690Z", "state": "PUBLISHED"}, "dataType": "CVE_RECORD", "dataVersion": "5.1"}

{"configurations": [{"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "matchCriteriaId": "358B64C5-B9E4-4DE6-8309-A5CF1752C039", "versionEndIncluding": "7.0.21", "versionStartIncluding": "7.0.0", "vulnerable": true}, {"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "matchCriteriaId": "031CA5A5-FE12-4831-A2AB-068978C498A1", "versionEndIncluding": "8.0.6", "versionStartIncluding": "8.0.0", "vulnerable": true}], "negate": false, "operator": "OR"}]}], "descriptions": [{"lang": "en", "value": "Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions."}, {"lang": "es", "value": "Los nombres de los agentes que participan en una conversaci\u00f3n de chat se revelan en determinadas partes de la interfaz externa, as\u00ed como en las transcripciones de chat dentro de los tickets, cuando el sistema est\u00e1 configurado para enmascarar los nombres reales de los agentes. Este problema afecta a OTRS; versiones 7.0.21 y anteriores, versiones 8.0.6 y anteriores"}], "id": "CVE-2020-1777", "lastModified": "2024-11-21T05:11:22.173", "metrics": {"cvssMetricV2": [{"acInsufInfo": false, "baseSeverity": "MEDIUM", "cvssData": {"accessComplexity": "LOW", "accessVector": "NETWORK", "authentication": "NONE", "availabilityImpact": "NONE", "baseScore": 5.0, "confidentialityImpact": "PARTIAL", "integrityImpact": "NONE", "vectorString": "AV:N/AC:L/Au:N/C:P/I:N/A:N", "version": "2.0"}, "exploitabilityScore": 10.0, "impactScore": 2.9, "obtainAllPrivilege": false, "obtainOtherPrivilege": false, "obtainUserPrivilege": false, "source": "nvd@nist.gov", "type": "Primary", "userInteractionRequired": false}], "cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 4.3, "baseSeverity": "MEDIUM", "confidentialityImpact": "LOW", "integrityImpact": "NONE", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N", "version": "3.1"}, "exploitabilityScore": 2.8, "impactScore": 1.4, "source": "security@otrs.com", "type": "Secondary"}, {"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 5.3, "baseSeverity": "MEDIUM", "confidentialityImpact": "LOW", "integrityImpact": "NONE", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N", "version": "3.1"}, "exploitabilityScore": 3.9, "impactScore": 1.4, "source": "nvd@nist.gov", "type": "Primary"}]}, "published": "2020-10-15T19:15:13.003", "references": [{"source": "security@otrs.com", "tags": ["Vendor Advisory"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Vendor Advisory"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/"}], "sourceIdentifier": "security@otrs.com", "vulnStatus": "Modified", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-200"}], "source": "security@otrs.com", "type": "Secondary"}, {"description": [{"lang": "en", "value": "CWE-200"}], "source": "nvd@nist.gov", "type": "Primary"}]}